Explain measures organizations can take to ensure they produce a quality service or product.

Quality Assurance – At certain point s in the production process products are checked to ensure that they meet agreed quality standards. All aspects of production - is the process of comparing the business processes including cost, cycle time, productivity, or quality to another that is widely considered to be an industry standard benchmark or best practice. It provides a snapshot of the performance of your business and helps you understand where you are in relation to a particular standard.


Quality Control – the product is checked at the end of production.

Quality circle – people from different areas of the company from managers to cleaners have a meeting to express there concerns about problems in the company and try to find a solution to the problem

TQM – The Product is checked at every stage of the production process to ensure that all the duds are dumped at the start of the process and all of the unfaulty products continue on and are eventually sold faultless to the customers which saves reputation as the customer will buy a good product.

Benchmarking
The process of comparing the business processes and performance metrics including cost, cycle time, productivity, or quality to another that is widely considered to be an industry standard benchmark or best practice. Essentially, benchmarking provides a snapshot of the performance of your business and helps you understand where you are in relation to a particular standard. The result is often a business case and "Burning Platform" for making changes in order to make improvements. The term benchmarking was first used by cobblers to measure people's feet for shoes. They would place someone's foot on a "bench" and mark it out to make the pattern for the shoes. Benchmarking is most used to measure performance using a specific indicator (cost per unit of measure, productivity per unit of measure, cycle time of x per unit of measure or defects per unit of measure) resulting in a metric of performance that is then compared to others.